Customer Support

FinanceMaster® support is available when you need help

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Financing of insurance premiums is an unknown concept to most. Even those within the insurance industry do not know all the intricacies of actually operating an insurance premium finance company.

Most traditional lending institutions, including banks and finance companies, do not know the intricacies of operating an insurance premium finance company.

Though our software is easy to use, you still must have more than a cursory knowledge of the industry in order for your insurance premium finance company to succeed.

The start-up period for your insurance premium finance company is most important. After a few months of operating your insurance premium finance company, you will have the experience required to place your company on the right path.

So it is during this initial period of time that we truly stand out as your ideal advisor in all areas of the business, not just the software.

Guaranteed Timely and Courteous Support

phone5 Advanced Insurance Systems, Incorporated (AIS) is committed to providing you extraordinary first-class customer support. We promise to do everything we can to assist you in operating your premium finance company. Simply stated, we treat your company as if it were our own.

Normal Business Hours

Our hours are Monday through Friday from 8:30am to 5:30pm Eastern Standard Time, excluding holidays. Call our office telephone number 770-645-1000.

Emergency Support Services

FinanceMaster® users have come to know the dependability and reliability of our support staff. However, we know there may be times when your needs arise during evening hours or on the weekends, particularly if you are converting from another system. Therefore, as further evidence of our commitment to provide you with timely assistance, our support services are available to you on an as-needed basis 24 x 7 x 365.

There is no additional charge for this service. Please contact your account representative for details.

Software Enhancements

Advanced Insurance Systems, Inc. will update your FinanceMaster® Premium Finance Software System as updates and or enhancements become available to provide you with new features and to keep pace with technological and industry changes.

We promise to consider all suggestions presented to us by our Users and we further promise to exert our best efforts to implement the credible suggestions desired by a majority of our users. Complete details are contained in our Software License Agreement.